Our Services
[1]
Operational Efficiency
We identify the gaps between how your business runs and how it could run. From staffing and rotas to cost control and supplier relationships.
[2]
Sales & Revenue Growth
We help you maximise what you already have, upselling, yield management, covers, conversion and the commercial habits that compound over time.
[3]
Marketing & Brand
We help you sharpen your positioning, attract the right customers and build loyalty that lasts through smart, practical marketing.
[4]
Service Training & Culture
We work with your teams to raise service standards, build confidence on the floor and create guest experiences that generate word of mouth.
Who We Work With
Independent Restaurants & Bars
Hotels & Accommodation
New Openings
Multi-Site Groups
Our Approach
01
Listen & Diagnose
We begin with a deep listening session to understand your unique challenges and operational landscape.
02
Plan & Prioritise
We translate insights into a clear roadmap, focusing on high-impact strategies that align with your business goals.
03
Work & Deliver
Our expert consultants implement the plan with precision, ensuring every detail is executed to the highest standard.
04
Measure & Move Forward
We track performance metrics and refine strategies to ensure your business continues to thrive and grow.
Nikki Gibson
Director - Nikki Gibson is a commercially sharp hospitality operator with over 25 years of sales and marketing experience, a natural relationship-builder who reads venue economics from the inside and knows exactly how to make a partnership work for both sides. She combines deep industry credibility, built through 15 years running her own successful events agency to a successful exit, with genuine entrepreneurial grit, having founded and scaled SWURF from an idea into a platform trusted by global brands. She's resourceful and hands-on, building teams and products outside her own technical background with a rare mix of hospitality fluency, commercial instinct and founder resilience.
Tim Gibson
Tim Gibson brings over 30 years of award-winning senior operational management experience in branded bars and restaurants across the UK.
He has held senior operational roles with some of the best-known names in hospitality, including All Bar One, Jamie Oliver, Browns and Premier Inn. Early in his career, he trained with the Four Seasons Hotel Group in London before moving to the Gleneagles Hotel Group in Scotland.
Tim was part of the team that set up and opened The Honours Brasserie brand with chef Martin Wishart, and has since returned Restaurant Martin Wishart to support with operational improvement and multi-site upskilling. He also worked with Solutions Leisure Group in Dubai to support their Lock, Stock and Barrel brand.
More recently, Tim has worked with Lucky Beach, Khaobird and Red Roaster in Brighton and London.
Connect With Us
Ready to talk?
Book a discovery call and let's see how we can help your business.
Contact us – want a chat? Book a discovery call.
Direct Line
+44 (0) 20 7946 0000
Email Address
hello@tikigroup.co.uk